1) Privacy policy introduction

This privacy policy notice provides you with details of how we collect and process your personal data through your use of our site smartassistshub.com.

By providing us with your data, you warrant to us that you are over 13 years of age.

SmartAssistsHub is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact details
Our full details are:

Full name of legal entity: SmartAssistsHub
Email address: support@smartassistshub.com
Postal address: [Insert Address Here]

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at support@smartassistshub.com.

2) What data do we collect about you, for what purpose, and on what ground do we process it?

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

• Communication Data
  Includes any communication that you send to us via contact forms, chat functions, email, text, social media, or any other channel.
  Purpose: Communication, record-keeping, legal claim support.
  Lawful basis: Legitimate interests.

• Customer Data
  Includes data relating to purchases, such as your name, billing/shipping addresses, email, phone number, and transaction details.
  Purpose: Fulfilling purchases and record-keeping.
  Lawful basis: Contract performance.

• User Data
  Includes data on how you use our site and services, plus any content you publish.
  Purpose: Website operation, security, backup, and content delivery.
  Lawful basis: Legitimate interests.

• Technical Data
  Includes IP address, login data, browser type, page visit durations, navigation paths, device data, etc.
  Source: Analytics tracking systems.
  Purpose: Website analysis, security, ad targeting.
  Lawful basis: Legitimate interests.

• Marketing Data
  Includes marketing preferences and communications.
  Purpose: Promotions, targeted advertising, measuring effectiveness.
  Lawful basis: Legitimate interests or consent.

We may use the above data to deliver relevant content and ads and to measure marketing effectiveness.
Lawful basis: Legitimate interests (business growth, marketing).

2.1) Sensitive data

We do not collect any sensitive data such as racial/ethnic information, religious beliefs, health data, or criminal records.

3) How we collect your personal data

• Direct input (e.g., forms, emails)

• Automated tracking via cookies and analytics tools

• Third-party tools such as:

  • Google Analytics (outside EU)

  • Facebook Ads (outside EU)

  • Email marketing platforms

  • Live chat or CRM tools

  • Public sources (e.g., business registries)

4) Marketing communications

We may send you marketing emails based on:

• A prior purchase/inquiry

• Your explicit opt-in

You can opt out any time via unsubscribe links or by emailing support@smartassistshub.com.

We will obtain your consent before sharing your data with third parties for their marketing purposes.

Opting out of marketing will not affect transactional emails (e.g., receipts).

5) Disclosures of your personal data

We may share your data with:

• IT and system service providers

• Professional advisors (e.g., lawyers, auditors)

• Legal or government bodies

• Business acquirers or mergers

All third parties are required to handle your data legally and securely, and only for specified purposes.

6) International transfers

We ensure protection of your data when transferred outside the EEA through:

• European Commission-approved countries

• Privacy Shield (for US services)

• Standard contractual clauses

We may seek your consent if none of the above safeguards apply.

7) Data security

We employ strict measures to prevent unauthorized access, use, or loss of personal data.
Only authorized personnel access your data under confidentiality agreements.

In case of a suspected breach, we will notify you and relevant authorities if legally required.

8) Data retention

We retain personal data only as long as necessary for business and legal obligations.

For example, customer transaction records may be stored for up to 6 years for tax purposes.

Anonymised data may be retained indefinitely for analytics.

9) Your legal rights

You have the right to:

• Access, correct, or delete your data

• Restrict or object to processing

• Data portability

• Withdraw consent (if processing was based on it)